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View compareAt Poppy & Pearl, we want you to be happy with your purchase. If there is a problem with your order, we're here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
The product is unused, unworn, and in its original condition.
The product is returned in its original packaging, where applicable.
Clothing items have their original tags attached and have not been washed or worn.
The product is not damaged due to misuse, washing, or improper handling.
We reserve the right to refuse a return if the product does not meet these conditions.
2. Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or unsealed, particularly baby-care, personal-care, hygiene, and cosmetic products.
Products marked as final sale or non-returnable are also not eligible for return unless they arrive damaged or we have sent the wrong item.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.
Please provide your order number and clear photos/videos of the product and packaging so that we can assess the issue.
If the issue was caused by an error on our part, we will arrange a replacement or an appropriate resolution at no additional cost to you.
4. Change of Mind
If you simply change your mind about a product, you may request a return within the 7-day return period, provided the item meets our return conditions.
In this case, the return delivery charges will be the customer's responsibility.
Original delivery charges are non-refundable.
5. Exchanges
We may offer exchanges for eligible clothing and accessory items, subject to product availability.
The item being exchanged must meet the same conditions outlined in our Return Eligibility section.
6. Refunds
Once we receive your returned item, it will be inspected.
If the return is approved, refunds for Cash on Delivery (COD) orders will be issued through bank transfer. For orders paid by bank transfer, the refund will be sent back through bank transfer.
Customers requesting a refund will need to provide the necessary bank account details. Refunds will be processed after the returned product has been received and inspected.
Original delivery charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
7. How to Request a Return
To request a return or exchange, please contact Poppy & Pearl with:
Your order number
The product you wish to return
The reason for the return
Clear photos/videos, if the product is damaged, defective, or incorrect
Our team will review your request and provide you with the next steps.